Contact & Grievance Redressal
Last updated 29 September 2026
Official contact channels for patient assistance, clinic onboarding, privacy requests, and statutory grievance redressal under Indian law.
On this page
01Support Desk & Inquiries
Patient Support: For booking inquiries, queue assistance, or automated refund queries: support@soefer.com.
Clinic & Doctor Onboarding: For clinics wishing to implement Soefer Clinic Suite free of charge: clinics@soefer.com.
Technical & Security Inquiries: security@soefer.com.
02Statutory Grievance Officer
In compliance with Section 5(9) of the Digital Personal Data Protection Act, 2023 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Soefer has designated a formal Grievance Officer:
Name: Grievance Officer, Jackie Crafts Private Limited
Email: grievance@soefer.com
Postal Address: Jackie Crafts Private Limited, Chennai, Tamil Nadu, India.
Statutory grievances are formally acknowledged within 24 hours and resolved within statutory timelines (not exceeding 30 days).
03Corporate Headquarters
Jackie Crafts Private Limited (Operating Soefer™)
Chennai, Tamil Nadu, India
Corporate Identification: Incorporated under the Companies Act, 2013.